FAQ's

Here are the answers to some frequently asked questions to help you with your order.

What are your opening times?
I am open Monday to Friday from 9am - 5pm. If you contact me at the weekend I will get back to you as soon as possible, at the beginning of the new week.

Can I meet with you to discuss my requirements?
I am currently unable to offer one-to-one consultation appointments.

How do I place an order and submit my wording?

  1. Browse my website and select your favourite design.
  2. Select the quantity you require.
  3. Choose from any colour options etc.
  4. Add the selected design(s) to your basket and proceed to checkout.
  5. You will receive an email confirmation of your order and following this, a request for your personalisation wording.
  6. Once your wording has been received, a digital proof will be emailed to you within 2 working days for approval.

Please note: Personalised proofs will not be supplied prior to purchase. Once the item has been purchased, I will gladly provide proofs for your review and approval. I am committed to working with you until you are completely happy with your design.

Can I order a sample?
Posted samples are available on most items and can be purchased from the 'Quantity' drop down. Please note: posted samples will not be personalised with your wording and will appear the same as on the product image.

Can I make changes after approving my proof?
No. Once your proof has been approved the artwork is sent to the printers. Please check your proofs carefully.

I have approved my proof. How long will it take to receive my order?
Once you have approved your artwork draft please allow 3-5 working days for printing and shipping of your order. I will update you by email once your order has been dispatched.


How much is delivery?
Delivery is free of charge to UK mainland orders only.


Do you deliver outside the UK?
At present I only deliver within the UK mainland.


I’ve made a mistake with my order. What should I do?
If you have made a mistake when ordering please contact me as soon as possible by email to info@elisabydesign.co.uk.


I’ve changed my mind. Can I cancel my order?
You can cancel an order within 12 hours of ordering. After this time I cannot cancel any orders as the design of your invitations will have begun.


Once items have been printed, what is your returns policy?
I cannot accept returns as my wedding invitations and stationery items are personalised for you. If you are unhappy with your order for any reason please contact me at info@elisabydesign.co.uk. I am happy to correct and reprint any errors made on the part of Elisa by Design as quickly as possible and will send any re-printed stationery out quickly and efficiently.


I’ve changed my mind. Can I cancel my order?
You can cancel an order within 12 hours of ordering. After this time I cannot cancel any orders as the design of your invitations will have begun.